The shipping company can be held responsible for damage, if they are contacted within 48 hours. If the company is contacted within 48 hours, your money will be refunded in full.
Exchanges are only permitted if you retain your reciept or invoice. So please always keep the invoice. Exchanges are only possible in cases of manufacturing defects or missing items. We will not exchange items that have been improperly handled by the customer. Unsealed sound storage medium cannot be exchanged, except if the product has an obvious manufacturing defect.
Please note “return to sender” on your return items, so you won’t get charged on your damaged returned goods.
Returns are not accepted for not liking the product.
All orders are regulated by our general conditions of business. Prices are subject to change without notice. Errors and omissions excepted. The Customer accepts our general conditions of business automatically when ordering
We only need relevant personal data that makes it easier for the customer to order.
Personal data gets treated sensibly and carefully with respect the legislation for data protection.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only when law demands it.
Court of jurisdiction
Our business activity is based only on Switzerlands applicable law. Court of jurisdiction is Zurich.
We are entitled to complain in your public court of jurisdiction.
It is our attempt to serve to your complete satisfaction this includes also our fair general conditions of business.